Last updated: 10 September 2026

This Shipping & Digital Delivery Policy explains how eBooks and other digital products purchased from WriteWave Books at shop.writewaveco.com are delivered. The Website is operated by WRITEWAVE PRIVATE LIMITED.

1. Nature of Our Products

WriteWave Books sells eBooks, electronic publications and other downloadable or account-based digital content. Unless a product page clearly identifies an item as physical, every product is digital and is delivered electronically.

  • No physical book, parcel, CD, USB device or other item will be shipped.
  • No courier service, airway bill or physical tracking number is provided.
  • No shipping or courier charge applies to digital-only purchases.
  • Cash on Delivery is not available for digital products.
  • A billing address may still be requested for payment verification, invoicing or tax purposes.

2. Digital Delivery Methods

After successful payment and order confirmation, purchased content may be delivered using one or more of these methods:

  • A download link shown on the order confirmation or order-details page.
  • Access through the Downloads or digital-library section of your registered customer Account.
  • A link or delivery notice sent to the email address used for the order.
  • Another secure digital-access method described on the product page or at checkout.

3. Delivery Timeline

Most eBooks are available immediately or shortly after successful payment confirmation. In some cases, delivery may take up to 24 hours because of payment verification, bank or gateway delays, security checks, maintenance, email delays, server problems or circumstances outside our reasonable control.

If your payment was successful but access has not appeared within 24 hours, contact us with your order and transaction details.

4. Order Confirmation

An order is treated as successfully placed only after the payment provider confirms payment and our system creates the order. Your confirmation may include the order number, title purchased, amount paid, purchase date and access instructions. Please keep this information for support and refund enquiries.

5. Pending, Failed or Deducted Payments

  • If payment is pending, digital access may be withheld until confirmation is received.
  • If payment fails, the order may not be completed and no content will be delivered.
  • If money is deducted but the order is not confirmed, contact us with the transaction reference and payment date.
  • Bank reversals and refunds for failed or duplicate transactions are subject to the payment provider’s processing time and our Refund & Cancellation Policy.

6. Accessing and Downloading Your Purchase

Follow the instructions displayed after checkout or in your Account. You are responsible for ensuring that your device has a stable internet connection, sufficient storage, a compatible browser or application, and support for the stated file format.

We are not responsible for problems caused solely by an incompatible device, unsupported software, insufficient storage, disabled downloads, customer-side network failure or loss of Account credentials. We will, however, make reasonable efforts to help with genuine access problems.

7. Missing or Non-Working Access

If a download link is missing, expired or not working, or if content does not appear in your Account after confirmed payment, email business@writewaveco.com. Include your name, registered email, order number, payment reference, purchase date, title and a short description or screenshot of the problem.

After verification, we may restore Account access, reissue a link, provide a replacement file or offer another remedy under the applicable refund policy.

8. Download Links and Account Security

Download links may expire, have a download limit or require you to sign in. These controls help protect customer Accounts and intellectual property. Keep your Account credentials and links private. We may restrict or reissue access where unusual activity, unauthorised sharing, fraud or a security risk is detected.

9. Duplicate Purchases

Check your Account and order status before buying the same title again. If a technical or payment error caused a duplicate purchase or charge, contact us promptly. We will review our transaction records and handle eligible cases under the Refund & Cancellation Policy.

10. Temporary Service Interruptions

Digital access may occasionally be interrupted by scheduled maintenance, emergency maintenance, server downtime, network failures, security incidents or third-party service problems. We will make reasonable efforts to restore access as soon as practicable. A temporary interruption does not normally entitle a customer to a refund where access is restored within a reasonable period.

11. International Customers

Digital products may generally be purchased from locations where the Website, payment method and relevant content are legally available. Digital-only orders have no international shipping charge. Customers are responsible for confirming that purchase and access are lawful in their location and for any local taxes or charges not collected at checkout.

12. Personal-Use Licence

Delivery gives you access to the purchased digital product; it does not transfer copyright ownership. Content is provided for personal, non-commercial use unless expressly stated otherwise. It must not be copied, shared, uploaded, redistributed, resold or commercially exploited. See our Terms & Conditions and Copyright and Content Policy.

13. Refunds and Cancellations

Because digital products may be delivered immediately and cannot be physically returned, refund and cancellation rules differ from those for physical goods. Eligibility for failed delivery, duplicate payment, wrong content or technical problems is explained in our Refund & Cancellation Policy. Nothing in this Policy limits mandatory consumer rights under applicable law.

14. Customer Support

For delivery, download or Account-access assistance, use our Contact Us page or email business@writewaveco.com. Support hours are Monday to Friday, 10:00 AM to 6:00 PM IST, excluding public holidays. Please provide sufficient order details so we can locate and verify the transaction.

15. Changes to This Policy

We may update this Policy to reflect changes in our services experience, delivery methods, Website functions, business practices or legal requirements. The revised version will be posted here with a new “Last updated” date.

16. Contact Information

Company: WRITEWAVE PRIVATE LIMITED
Website: https://shop.writewaveco.com
Email: business@writewaveco.com
Phone: 88978354
Registered address: Shope LG-31A, Next Door, BPTP Sector 76, N.T.P.C./Sector-10, Faridabad, Ballabgarh, Haryana, India 121004